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Frequently Asked Questions


How can I contact customer service?
How can I manage my account information?
I've forgotten my password! Can you help me?
How can I cancel all or part of an order?
Can I add items to my order?
What are my payment options and your return policy?
What is your security/privacy policy?
How can I find items on your site?

How can I contact customer service?

There are several ways to contact customer service: Send us an email (mailto link to e-mail info@graphicchemical.com) Call us at 1-800-465-7382 Monday through Friday, 7:30 AM – 5 PM Central Standard Time

How can I manage my account information?

Go to the Customer Service Page on this site where you can change your mailing address, shipping address and credit card information.

I've forgotten my password! Can you help me?

Yes! Customer Service Page on this site and click on the retrieve password link. You will need to enter your user name and your password will be sent to you via e-mail.

How do I cancel all or part of an order?

If your order has been placed but not shipped we should be able to help. Call us at 1-800-465-7382, Monday – Friday 7:30 AM – 5 PM Central Standard Time. If you have not yet placed the order you may delete one or more items from the "view shopping cart" screen.

Can I add products to an existing order?

If your order has already shipped we cannot add anything to it. If your order has been submitted but not shipped we will do everything we can to add additional items to your original order. Call us at 1-800-888-1081, Monday – Friday 8 AM – 5 PM Central Standard Time. If you have not yet placed the order you may add items from the "view shopping cart " screen.

What are your terms of sale and return policies?

Please see our Customer Service Page.

What are your security and privacy policies?

Please see our Customer Service Page.

Finding Items

There are three ways to find items on this site. You can choose the proper category from the listings on the left side of most screens. Another way is to use the powerful search feature. Simply enter a keyword into the search field and we'll return a list of links directly to all products related to that keyword. Finally you can choose our complete product list and select the item you are interested in.

2006 Graphic Chemical & Inc Company. All Rights reserved


        
 ©2006 Graphic Chemical & Ink Co. All Rights Reserved.  
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