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Ordering

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About Us


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Privacy & Security Policy

We endeavor to keep your private information safe with us. We have a longstanding policy that maintains the confidentiality of your personal and financial data that is necessary to provide service. This website policy does not cover information collected on sites linked to from the Website. We will not disclose your personal information unless we are allowed or required by law or if you tell us we can. We only make disclosures that are necessary to process your order and payment; such as address delivery, tracking, etc. As you know, many companies sell the names of customers to others. We do not sell or rent your name or information to any other organization or business concern. E-mail addresses are used for correspondence only.

Kids & Parents
Please read our privacy and security policy. This website policy does not cover information collected on sites linked to from the Website. Our site is not intended for use by children, especially those under age 14. No one under age 14 is allowed to provide any personal information or use our public discussion areas, forums and chats. Minors between the ages of 14 and 17 must get the permission of their parent(s) or legal guardian(s) before making purchases or using the forum.


Sales Tax Policy

We charge Illinois state sales tax (7.75%) to customers with a billing address in the state of Illinois or any customer making a purchase at our location. The only exceptions are those who are tax-exempt and have a current Tax ID number. It is necessary that we have a copy of the appropriate form on file.

Warranty on Products

The warranty on equipment varies according to the manufacturer. We will be happy to obtain this information for you. We stand behind the products we sell and will help in any way we can to ensure success in using our products. When expertise is needed beyond our ability, we’ll find someone to help with your inquiry.

Ordering

Orders may be made via this web site or by:

When a particular method of shipping or packing is required, please make a note. Small orders of paper, or a few sheets of very large paper may be rolled in a tube. If you want your paper flat, please specify. Because of shipping costs, the shipping charge may actually exceed the cost of an item in some cases. We try to ship the most economical way.
Quotations: Price quotations by mail, fax or e-mail will be honored for 30 days from date of quotation. We can only guarantee price quotations that are given in writing.

Returns

Please do not return anything to us without pre-approval. Merchandise returned as a result of a customer order error will be subject to a 15% restocking charge. We cannot take back old product. Because paper is fragile no returns or exchanges are allowed. Pre-sensitized plates may not be returned as they may have been exposed. Damages and shortages must be reported immediately – it is very difficult to sort out a problem months after the fact. We certainly will stand behind our products and if defective will replace the product. Sometimes if a product does not work in the manner expected it is thought to be defective. This is not always the case. Inks, for instance, may vary widely in viscosity. Some are very stiff and others, looser. Inks stiffen with age. They are still “good” but may need to be modified. If you find a product working differently than usual, call us and we can sort it out.

Prices & Payments

Prices are subject to change. Shipping charges are difficult to pre-determine. Our products range from feathers to cases of metal. A general rule of thumb is 10-15% of the total order. Prices are determined by weight and zone and the minimum shipping charge for UPS starts at approximately $5.00. Additional charges to the base shipping include: oversize packages, hazardous materials, residential fee and address correction fees. UPS charges $5-10 per package if the address is incomplete or wrong. A missing apt number or wrong zip – misspelled street names – these are all subject to this added charge. We try to ensure that packages are labeled correctly. In cases of our error, there will not be any additional fee, but if an address is given incorrectly, the customer is charged for the additional shipping fee. Feel free to call and obtain a more precise shipping charge.

Payments may be made by:

About Us:


732 North Yale Avenue
Villa Park, IL 60181:
Phone – 630-832-6004, Toll Free – 800-465-7382, Fax – 630-832-6064
Snail mail for orders, catalog requests, inquiries and remittance – P.O. Box 7027, Villa Park, IL 60181-7027
EMAIL:
sales@graphicchemical.com

Please Visit Us! We are happy to receive customers at our location. We are 20 miles west of the Chicago Loop and about 12 miles from Chicago O’Hare airport. We are here Monday through Friday from 9:00 a.m. to 5:00 p.m., Central Standard Time. We are open by appointment on Saturdays or can arrange a meeting.

© 2006 Graphic Chemical & Inc Company. All Rights reserved


        
 ©2006 Graphic Chemical & Ink Co. All Rights Reserved.  
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